Terms & Conditions

1. Our services

1.1We provide website design and development, website hosting, website care plans, Microsoft 365 and email services, email signatures, and access to internet and phone services through partners.

1.2The specific work for each project is set out in your quote or proposal. If a quote conflicts with these terms, the quote applies for that project.

2. Quotes and payment

2.1Quotes are valid for 30 days unless stated otherwise.

2.2Website projects require a 50% deposit before work begins. The balance is due before launch / on completion.

2.3Invoices are payable within 14 days unless stated otherwise.

2.4All prices are in Australian dollars and exclude GST unless stated.

2.5If an invoice is overdue, we may pause work, suspend services (including hosting) after giving you 7 days’ written notice, and charge reasonable recovery costs.

3. Website projects

3.1Your content. You’re responsible for supplying content such as text, images and logos, unless we’ve agreed to provide it. Delays in supplying content may delay your project.

3.2Revisions. Your quote includes 2 rounds of design revisions. Additional changes are charged at our hourly rate.

3.3Project delays. If a project is on hold for more than 60 days because we’re waiting on you, we may invoice for work completed and close the project. We can restart it later, which may need a new quote.

3.4Approval. Once you approve a design or the site goes live, further changes are treated as new work.

3.5Third-party items. Some websites use third-party themes, plugins, fonts or images. These are subject to their own licences and may have ongoing costs.

4. Ownership

4.1Once you’ve paid in full, you own the content and design of your website Confirm what’s included, especially for custom-built sites.

4.2We keep ownership of our own tools, code libraries and methods that we use across projects, and grant you a licence to use them as part of your website.

4.3Until you’ve paid in full, all work remains our property.

4.4We may show your website in our portfolio unless you ask us not to in writing.

5. Care plans

5.1Billing. Care plans are billed monthly in advance / annually in advance. Plans are month-to-month with no lock-in contract unless you choose an annual plan.

5.2Cancelling. You can cancel a monthly plan with 30 days’ written notice. Annual plans are non-refundable / refundable on a pro-rata basis — decide this. Confirm whether hosting stops when a plan is cancelled, and how clients get a copy of their site.

5.3Changing plans. You can upgrade or downgrade from the start of your next billing month.

5.4Support time. Support time is tracked in 15-minute blocks. Unused time doesn’t roll over to the next month.

5.5Extra work. Work beyond your monthly support time is charged at our plan-holder rate of $X/hour + GST. We’ll let you know before starting any work that will exceed your included time.

5.6What’s not included. Redesigns, new features, online shops and other larger projects are quoted separately.

5.7Response times. Response times are business-day targets, not guarantees. Business days are Monday to Friday, excluding Queensland public holidays.

5.8Security cleanups. If your site is compromised, we’ll work to clean and restore it. Protect plan: one cleanup per year included. Support and Grow: included. We can’t guarantee that a website will never be compromised.

5.9Sites we didn’t build. Websites we didn’t build may need a one-off site check and set-up fee before joining a care plan.

6. Hosting

6.1We aim to keep hosted websites available at all times but can’t guarantee uninterrupted service. Downtime may happen because of maintenance, third-party providers or events outside our control.

6.2You must not use our hosting for anything illegal, harmful, or that infringes others’ rights, including spam, malware, or content that breaches copyright.

6.3We may suspend hosting immediately if your website puts our systems or other clients at risk.

6.4We keep backups as part of our care plans, but you should keep your own copies of important content.

7. Domains

7.1Domains are registered in your business name, with you as the registrant. You’re responsible for making sure the registration details are correct and for keeping the domain renewed unless it’s included in your plan.

7.2We’re not responsible for a domain lapsing if renewal payment isn’t made.

8. Microsoft 365, email and partner services

8.1Microsoft 365 is provided by Microsoft and is subject to Microsoft’s own terms. Licences are billed monthly / annually and may have minimum terms set by Microsoft.

8.2Internet and phone services are supplied by our partner, Partner name, under their own terms and conditions. We help you choose and set up these services, but Partner name is responsible for providing and supporting them.

8.3We’re not responsible for outages or faults in services provided by third parties, though we’ll help you get them resolved.

9. Your responsibilities

9.1You’re responsible for:

• Providing accurate information and timely approvals
• Having the right to use any content you give us
• Keeping your passwords and login details secure
• Making sure your website meets any laws that apply to your business, such as privacy and consumer laws

10. Liability

10.1Nothing in these terms excludes your rights under the Australian Consumer Law.

10.2To the extent allowed by law, our liability for any claim is limited to re-supplying the services or paying the cost of having them re-supplied or: the amount you paid us in the [3] months before the claim.

10.3We’re not liable for indirect losses, such as lost profits, lost data or lost business, to the extent allowed by law.

11. Ending our services

11.1Either party may end services by giving 30 days’ written notice.

11.2We may end services immediately if you seriously breach these terms or don’t pay overdue invoices after notice.

11.3When services end, you must pay for all work completed. Once all invoices are paid, we’ll provide a copy of your website files and database / help transferring your site to another provider at our hourly rate.

12. Privacy

We handle personal information in line with our Privacy Policy.

13. Changes to these terms

We may update these terms from time to time. We’ll notify current clients of significant changes at least 30 days before they take effect.

14. Governing law

These terms are governed by the laws of Queensland, Australia.

15. Contact

Digital Connection Group Pty Ltd trading as Digital Connections

ABN: XX XXX XXX XXX

Email: [email protected]

Phone: 07 5558 3828