Care Plans
Your website, looked after. Every month.
Hosting, updates, security and support in one simple plan, from a local team that answers.
Why it matters
Websites aren’t set-and-forget
Outdated software is the most common way websites get hacked. Broken forms lose leads without you noticing. Slow sites drop in Google.
A Care Plan means someone is always watching, updating and protecting your site, so you don’t have to.
Plans and pricing
Protect, Support or Grow
Every plan keeps your site hosted, updated, monitored and backed up. The difference is how much hands-on time you get.
Protect
Keep your site safe and running
$119/ month
or $1,190 / year — two months free
- Monthly support time
- None
- Response time
- 2 business days
- Quarterly review
- —
Plus hosting, updates, security, daily backups, uptime monitoring and a monthly report.
Get startedSupport
For regular small changes
$229/ month
or $2,290 / year — two months free
- Monthly support time
- 1 hour
- Response time
- 1 business day
- Quarterly review
- —
Plus hosting, updates, security, daily backups, uptime monitoring and a monthly report.
Get startedGrow
For businesses ready to grow online
$449/ month
or $4,490 / year — two months free
- Monthly support time
- 4 hours
- Response time
- Same business day
- Quarterly review
- Included
Plus hosting, updates, security, daily backups, uptime monitoring and a monthly report.
Get startedAll prices + GST. Month-to-month, no lock-in contracts. Annual plans save you two months.
Compare every feature
Swipe to compare plans
| Plan | Protect | Support | Grow |
|---|---|---|---|
| Best for | Keeping your site safe and running | Businesses needing regular small changes | Businesses wanting their site to grow |
| Monthly (+ GST) | $119 | $229 | $449 |
| Annual (+ GST) | $1,190 | $2,290 | $4,490 |
| Website hosting, domain, DNS and SSL | Included | Included | Included |
| Website software updates (WordPress core, theme and plugins) | Included | Included | Included |
| Daily malware scanning and website firewall | Included | Included | Included |
| Daily off-site backups | Included | Included | Included |
| Uptime monitoring | Included | Included | Included |
| Monthly care report | Included | Included | Included |
| Monthly support time | — | 1 hour | 4 hours |
| What that covers | — | About 3–4 small changes | New pages, updates and improvements |
| Quarterly website and marketing review | — | — | Included |
| Support response time | 2 business days | 1 business day | Same business day |
| Extra time | Standard rate | Plan-holder rate | Plan-holder rate |
Support time
What can I do with my support time?
1 hour (Support) covers around 3–4 small changes, like:
- Swapping photos or updating text
- Adding or removing a team member
- Updating prices, hours or contact details
- Adding a news post or promotion
4 hours (Grow) covers bigger improvements, like:
- Adding a new page
- Building a landing page for a campaign
- Making changes from your quarterly review
- Plus all your regular updates
What’s in every plan
Everything your website needs to keep working
Website hosting & domains
Your website hosted and managed (WordPress sites on Australian servers in Sydney), with your domain, DNS and SSL certificate looked after.
Software updates
WordPress core, theme and plugin updates (or framework updates for custom sites), tested afterwards to make sure everything still works.
Website security
Daily malware scanning and a website firewall to block attacks. If your site is hacked, we clean it up.
Daily off-site backups
Your website files and database backed up every day and stored off-site, so your site can be restored quickly.
Uptime monitoring
We know if your website goes down, often before you do.
Monthly care report
A clear summary of updates, backups, uptime and your remaining support time.
How support works
Simple, tracked support
Every request is logged and time is tracked in 15-minute blocks, so you always know where your support time has gone.
- 1.Log a request through your support portal, any time.
- 2.We get on it within your plan’s response time.
- 3.Track progress so you’re never left wondering.
Grow plan
More than maintenance
Every three months, Grow clients get a website review covering speed, Google visibility, analytics highlights and 3–5 practical recommendations. Then we use your support time to make them happen.
- Speed
- Google visibility
- Analytics highlights
- 3–5 practical recommendations
Already have a website?
Didn’t build your site with us? No problem.
We start with a one-off site check and set-up ($[199–299]) where we review, clean up and secure your site, then move it onto a Care Plan.
FAQ
Questions about Care Plans
Is there a lock-in contract?
No. Plans are month-to-month. Annual plans save you two months.
Do unused hours roll over?
No. Support time resets each month. Your monthly report shows what’s left, so you can use it.
What if I need more time?
Extra work is billed at our plan-holder rate of $[X]/hour, or you can upgrade any time.
Placeholder: plan-holder hourly rateWhat isn’t included?
Larger projects like redesigns, new features or online shops are quoted separately.
Can I change plans?
Yes, upgrade or downgrade at the start of any month.
What if my site gets hacked?
On any plan, we clean it up and restore it.
Placeholder: decide the limit — unlimited clean-ups, or one per year includedDo you work with custom (non-WordPress) sites?
Yes. Updates are handled differently, but the protection is the same.
Is it hard to switch to you from our current provider?
No. We handle the move: we get access from your current provider, move your website, domain and email settings, and test everything before switching over. You just let your old provider know you’re leaving.
What happens if something happens to you?
You’re never locked in. Your domain is registered in your business’s name, you hold the admin logins to your website, and we keep notes on how everything is set up, so another provider could pick it up.
Placeholder: confirm: domains in the client’s name (Terms 7.1) and set-up notes kept for each clientStop worrying about your website
Pick a plan or book a quick chat, and we’ll recommend the right one.