Legal
Privacy Policy
How we collect, use, store and share personal information.
Last updated: date
Digital Connection Group Pty Ltd trading as Digital Connections (ABN XX XXX XXX XXX) ("we", "us", "our") respects your privacy. This policy explains how we collect, use, store and share personal information.
If your business is covered by the Privacy Act 1988 (Cth): We handle personal information in line with the Act and the Australian Privacy Principles.
1. What we collect
We may collect:
- Contact details: name, business name, email, phone and address
- Account and billing details: invoices and payment records (we don’t store card details. Payments are processed by payment provider)
- Project information: content, files and access details you give us for your website or services
- Support requests: information you provide when you log a request through our support portal
- Website data: information collected through cookies and analytics when you visit our website, such as pages visited and device type
2. How we collect it
We collect information when you:
- Contact us or book a chat
- Accept a quote or sign up to a plan
- Log a support request
- Visit our website
We may also receive information from our partners when you’ve asked us to arrange their services.
3. Why we collect it
We use personal information to:
- Provide, manage and support our services
- Respond to enquiries and support requests
- Send invoices and manage payments
- Send updates about your services, such as care reports
- Improve our website and services
- Meet our legal obligations
We’ll only send marketing emails if you’ve agreed to receive them, and you can unsubscribe at any time.
5. Overseas storage
Some of our service providers may store or process information outside Australia, including in the United States and other countries where they operate. Confirm which countries, especially for Cloudflare and Railway. We choose providers that take security seriously.
6. Client website data
When we host or maintain your website, we may have access to information your website collects about your customers, such as form submissions. We only access this information when needed to provide our services. You’re responsible for having your own privacy policy that covers what your website collects.
8. Security
We take reasonable steps to protect personal information, including:
- Secure, encrypted connections (SSL)
- Multi-factor authentication on our systems
- Limiting access to people who need it
- Regular updates and security monitoring
No system is completely secure. If we become aware of a data breach that’s likely to cause serious harm, we’ll notify affected people and the Office of the Australian Information Commissioner, as required.
9. Accessing and correcting your information
You can ask to see or correct the personal information we hold about you by contacting us. We’ll respond within 30 days.
10. How long we keep it
We keep personal information only as long as needed for our services and to meet legal requirements, such as tax records. We then securely delete or de-identify it.
11. Complaints
If you have a concern about how we’ve handled your personal information, please contact us first and we’ll do our best to resolve it. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
13. Contact us
Digital Connection Group Pty Ltd trading as Digital Connections
Email: [email protected]
Phone: 07 5558 3828