Legal
Care Plan Terms
What each care plan includes, how support time works, and how quickly we respond.
Included in every plan
- Website hosting, domain, DNS and SSL
- Website software updates (WordPress core, theme and plugins)
- Daily malware scanning and website firewall
- Daily off-site backups
- Uptime monitoring
- Monthly care report
Plans, support time and response times
Swipe to compare plans
| Plan | Protect | Support | Grow |
|---|---|---|---|
| Best for | Keeping your site safe and running | Businesses needing regular small changes | Businesses wanting their site to grow |
| Monthly (+ GST) | $119 | $229 | $449 |
| Annual (+ GST) | $1,190 | $2,290 | $4,490 |
| Website hosting, domain, DNS and SSL | Included | Included | Included |
| Website software updates (WordPress core, theme and plugins) | Included | Included | Included |
| Daily malware scanning and website firewall | Included | Included | Included |
| Daily off-site backups | Included | Included | Included |
| Uptime monitoring | Included | Included | Included |
| Monthly care report | Included | Included | Included |
| Monthly support time | — | 1 hour | 4 hours |
| What that covers | — | About 3–4 small changes | New pages, updates and improvements |
| Quarterly website and marketing review | — | — | Included |
| Support response time | 2 business days | 1 business day | Same business day |
| Extra time | Standard rate | Plan-holder rate | Plan-holder rate |
Response times are business days. Extra time beyond your monthly support time is billed at the rate shown for your plan.
How support time works
- Support time is tracked in 15-minute blocks through our ticket system.
- Unused time doesn’t roll over.
- Remaining time is shown in each monthly care report.
- Work beyond your monthly time is billed at the plan-holder rate, or you can upgrade.
- Larger projects, such as new features or redesigns, are quoted separately.
- Requests are made through the support portal.
Billing, cancelling and backups
Billing, cancelling, changing plans, extra work, security clean-ups and backups are covered in section 5 of our Terms & Conditions and section 6 (Hosting).